Withdrawal & Refund Policy

Welcome to Zyvest Capital, a leading name in the world of Forex trading. We value your trust and commitment to our platform (zyvest.com). This Withdrawal and Refund Policy outlines the terms and conditions governing the withdrawal and refund processes for your convenience and clarity. By using our services, you agree to adhere to this policy. Please read this document carefully.

1. Eligibility

To request a withdrawal from your Zyvest Capital account, you must meet the following conditions:

You must be a verified user on our platform.

All required Know Your Customer (KYC) and Anti-Money Laundering (AML) documentation must be submitted and approved.

There should be no ongoing trading activities or open positions in your account.

You must have a sufficient account balance to cover the withdrawal amount and any applicable fees.

2. Submission Process

Withdrawal requests should be made through our secure online portal (client portal available on our website zyvest.com ) or through email from the Client’s email registered or verified by the company ‘Zyvest Capital’ or by contacting our customer support team.

If the client trader or partner decides to submit the refund request through email, they shall send an email to the following Company’s email: accounts@zyvest.com.

The request should include the Name of the beneficiary of the account holder, the withdrawal amount, the destination account details (method of withdrawal, including full bank account details or credit card details), and any necessary documentation requested by Zyvest Capital.

Note*- Company ‘Zyvest Capital’ will only execute a refund request to the same source (beneficiary account) the company received the deposits from.

All withdrawal requests are subject to internal verification and approval.

3. Processing Timeframe

Zyvest Capital processes withdrawal requests promptly, aiming to complete the transaction within 5 (five) business working days.

Delays may occur due to external factors, such as payment service provider processing times or holidays.

Initial Deposits Processed By Debit/Credit Card

If the client (you/he/she) deposited using a debit or credit card on the Client Account, the company ‘Zyvest Capital’ will refund all amounts deposited originally to the same.

If the Client made a profit on his investment, the Company may accept processing such profit through wire.

In the case of credit cards, if the issuer of the credit card sets time limits for accepting refunds and the timeframe already expired, the Company may process the refund through wire transfer, but all supportive documents provided to the Company must be satisfactory.

4. Withdrawal Fees

Zyvest Capital may charge withdrawal fees, which will be communicated during the withdrawal request process. Fees may vary based on the withdrawal method chosen and the amount i.e. to be withdrawn.

Clients are responsible for any fees incurred during the withdrawal process by their payment service provider or bank.

5. Currency of Withdrawal

Withdrawals are processed in the currency of the client’s trading account. If the client wishes to withdraw funds in a different currency, conversion fees may apply.

6. Mode of withdrawal

At Zyvest Capital, our withdrawal process is designed to ensure security and compliance. This means that when you withdraw funds from your account, you can only use the same method that was initially used to deposit funds into your account.
In addition, in the event of a compelling situation such as a change in citizenship or the closure of the original payment bank, Zyvest Capital will thoroughly verify the circumstances. If the situation is verified and deemed satisfactory, we will provide alternative withdrawal options. However, please note that charges may be applicable in such scenarios to cover any additional administrative or processing costs incurred.

7. Third-Party Withdrawals

Withdrawals can only be made to accounts held in the name of the Zyvest Capital account holder. Third-party withdrawals are not permitted.

8. Cancellation of Withdrawal

If you wish to cancel a withdrawal request, you should contact our customer support team immediately. Cancellation is subject to approval, and fees may apply.

9. Limits

Zyvest Capital may impose minimum and maximum withdrawal limits. These limits can vary based on account type, regulatory requirements, and other factors. Information on withdrawal limits is available on our website or provided upon request.

Refund Policy

1. Refund Eligibility

Refunds may be considered under the following circumstances:

A. Unauthorized Transactions: If your account experiences unauthorized transactions, Zyvest Capital will conduct a thorough investigation to determine liability and, if necessary, initiate a refund.

B .Technical Errors: In the event of technical errors or system malfunctions on our platform that result in losses, Zyvest Capital will assess the situation and may issue refunds. Refunds are not guaranteed and are subject to our internal assessment and legal obligations.

2. Request Process

Refunds may be considered under the following circumstances:

Refund requests should be submitted in writing to our customer support team, providing a detailed explanation of the circumstances leading to the request.

Supporting documentation may be required to substantiate the refund claim.

3. Refund Processing

Refund requests will be reviewed by Zyvest Capital and a decision will be communicated within a reasonable timeframe.

If a refund is approved, it will be processed using the same payment method used for the initial deposit, unless otherwise agreed upon.

4. Refund Limits

Zyvest Capital may impose maximum refund limits based on account type and the specific circumstances surrounding the refund request.

Changes to this Policy

Zyvest Capital reserves the right to update and modify this Withdrawal and Refund Policy. Updates will be communicated to clients through our website and other relevant channels. It is the responsibility of clients to review the policy periodically for any changes.

Disclaimer & Contact Information

Zyvest Capital is committed to offering a secure trading environment. However, clients must understand that trading carries inherent risks, and they may incur losses. It is their responsibility to make sound trading decisions, manage margin levels effectively, and employ risk management tools to reduce the likelihood of margin calls.
Clients acknowledge that Zyvest Capital is not liable for any losses incurred due to trading decisions made independently by clients or traders. Clients are aware that they may lose more than their initial investment, and it is their responsibility to trade prudently.
For any questions or concerns regarding this policy, please contact our customer support team at assist@zyvest.com or +971 4 338 6699

Risk Statement : An investment in derivatives may mean investors may lose an amount even greater than their original investment. Anyone wishing to invest in any of the products mentioned in www.zyvest.com should seek their own financial or professional advice. Trading of securities, forex, stock market, commodities, options and futures may not be suitable for everyone and involves the risk of losing part or all of your money. Trading in the financial markets has large potential rewards, but also large potential risk. You must be aware of the risks and be willing to accept them in order to invest in the markets. Don’t invest and trade with money which you can’t afford to lose. Forex Trading are not allowed in some countries, before investing your money, make sure whether your country is allowing this or not.

You are strongly advised to obtain independent financial, legal and tax advice before proceeding with any currency or spot metals trade. Nothing in this site should be read or construed as constituting advice on the part of Zyvest Capital Ltd. or any of its affiliates, directors, officers or employees.

Contracts for Difference (CFDs) are complex financial instruments and come with a high risk of losing money rapidly due to leverage. A significant percentage of retail investor accounts lose money when trading CFDs with providers. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.

CFDs are not suitable for all investors. Ensure you fully understand the risks involved and seek independent advice if necessary. Past performance is not a reliable indicator of future results. Please read our full Risk Disclosure Statement, Terms and Conditions, and Privacy Policy before engaging in any trading activity.

Disclaimer : Zyvest Capital Ltd. does not provide services for citizens/residents of the United States, Cuba, Iraq, Myanmar, North Korea, Sudan. The services of Zyvest Capital Ltd. are not intended for distribution to, or use by, any person in any country or jurisdiction where such distribution or use would be contrary to local law or regulation.